Contact Details

Pharmacovigilance Obligations

Bayer is obliged to report any adverse events which may occur in respect of its products.


Pharmaceutical and Consumer Health products

For Bayer pharmaceutical and consumer health products please contact your healthcare professional (e.g. physician or pharmacist) or your local health authority to report a side effect or quality complaint.  To report side effects or quality complaints to Bayer, please contact us on drugsafety.anz@bayer.com.


Animal Health products

Bayer has sold its Animal Health business to Elanco and all responsibilities with respect to the Animal Health products are now taken care of by Elanco. In case you require information on an Animal Health product or if you want to report an adverse event related to an Animal Health product, please contact your local Elanco representation.

In Australia, Elanco may be contacted at
Telephone: 1800 678 368 (9am – 6pm, Mon-Fri AEST)
Email: enquiries_au@elancoah.com

In New Zealand, Elanco may be contacted at

Telephone: 0800 446 121 (9am – 4.30pm, Mon-Fri NZST)

Email: drugsafety_nz@elancoah.com

 

Email Us

Pharmaceutical and Consumer Health Medical Information ANZ : medinfo.anz@bayer.com
Crop Science Technical Enquiries Australia: enquiries.australia@bayer.com
Alternatively, please use our enquiry form.

Please do not send enquiries requesting samples. Unfortunately, due to regulations and a large increase in the number of requests, we are no longer able to provide consumer samples of our products.

 

Call Us

Customer service numbers Australia

Division

 

Phone

Customer Service

For Animal Health
Pharmaceuticals
Consumer Health
 

1800 039 076

Animal Health

Technical Support Line

1800 678 368

Pharmaceuticals

Medical Information

1800 008 757

Consumer Health

Medical Information

1800 008 757

Crop Science

Order Processing

Technical enquiries

Environmental Science

1800 636 001

1800 804 479

1800 804 479

 

Customer service numbers New Zealand

Division

 

Phone

Animal Health

General enquiries

Companion animal enquiries

Livestock enquiries

0800 266 221

0800 446 121

 

0800 446 121

Pharmaceuticals

Medical Information

Customer Service

0800 229 376

 

0800 804 545

Consumer Health

Medical Information

Customer Service

0800 229 376

 

0800 847 874

Crop Science

Order Processing

Technical enquiries

0800 428 246

0800 428 246

 

Emergency

Outside of business hours, please contact IXOM Emergency Response Service on the number below, for any product related incident, issue or emergency:

  • Australia: 1800 033 111

  • New Zealand: 0800 734 607

 

General Enquiries

Australia

New Zealand

Head Office
Bayer Australia Ltd
875 Pacific Highway
Pymble NSW 2073
Australia

PO Box 182
Gordon NSW 2072
Australia


Ph: +61 (0) 2 9391 6000
Fax: +61 (0) 2 9988 3311

Head Office
Bayer New Zealand Ltd
B:HIVE Building, 74 Taharoto Rd
Smales Farm, Takapuna
Auckland, 0622
New Zealand


PO Box 2825
Shortland Street
Auckland 1140
New Zealand

Ph: +64 (0) 9 443 3093
Fax: +64 (0) 9 443 3094